Coronavirus (Covid-19): Everything you need to know - Hello Student

Hello Student Update on Covid-19 (Coronavirus)


In such challenging times, we want to reassure you that our students, visitors and colleague’s health and wellbeing is our top priority and we’re taking steps to provide as safe an environment as possible. Hello Student have a dedicated team closely monitoring the evolving Covid -19 (Coronavirus) situation and are following the guidance from Public Health England and other relevant authorities.


We have implemented stringent health and safety policies, with strict procedures in place designed to protect our residents and staff at all times. We’ve closed some of our communal spaces like gyms, cinemas and social areas. This is following Government advice on social distancing, and we’ll reopen these areas once the national restrictions are lifted.  Find out how we’re keeping our buildings safe here


20/21 Bookings – Book with Confidence Guarantee

We understand that you may be hesitant to book your home for next year, so to help you with making this decision, we at Hello Student have made allowance over and above our normal cancellation policy to protect you and allow you to cancel any booking made for September 2020, if any of the below apply (proof is required):

  • Your course start date is delayed, we’ll put back the start of your tenancy to match the starting month of your course. You must inform us at least one week before your original check-in date, otherwise you will be liable for the full costs associated with the original tenancy.  If you have already moved in and are currently living with us and/or your tenancy start date is in the past and your University  takes the decision to move to online study, then you will liable for the full costs and terms associated with the original tenancy
  • World Health Organisation recommendations and decisions around Coronavirus advise that you do not travel 

If your Visa processing is delayed then our normal cancellation policy will apply

If you decide to defer your course until September 2021, we can transfer your booking to the next academic year.  Please get in touch.

Read more here


Flexible Bookings

From semester & short term lets, longer term lets and flexible starts to our  standard annual lets, we will have a tenancy that suits as we understand that under these exceptional circumstances that each of your educational journeys are unique.

Find out more here 


Current Residents

  • If you are currently a resident with us, please click here to report your status

Our main focus is the wellbeing of the thousands of students that continue to live with us but we also understand why students may have already moved out of or may wish to move out of their accommodation.  That’s why back in April, we made an exception to our normal cancellation policy and allowed an early tenancy release refunding rent to thousands of students who met our criteria.

We understand you may have questions about current or future bookings , so please feel free to contact us. You can find out more information about Coronavirus and how you can stay safe by visiting the NHS Website