When you use this website, please bear in mind that we may record:

• the areas of the website that you visit;
• your activity on the website, such as properties viewed, and any information you provide to us; and
• information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc) and your IP address.

We do this by using cookies. See our Cookies Policy for more information on what a cookie is and how we use them on our website. A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website.

Once you register or log in or submit information, such as asking a question or complaint, or booking a room or requesting a tour, through our website we will know who you are and your activities on this website and information about you may be recorded on our systems.

For example, we may ask for the following information when you submit an online enquiry, or buy our products/services:

• [your name];
• [email address];
• [postal address];
• [telephone number];
• [country where you are based or purchasing our products/services from];
• [your comments/questions]; and
• [the products/services you are interested in].

The main reason we use this information is to provide you with the website and our products and services (whether available via the website or offline) or to process contracts or to conduct legitimate business interests.  We also use the information for:

• [internal record keeping;]
• [product and service development;]
• [developing our website;]
• [answering your queries or complaints;]
• [market research; and]
• [marketing our own products and services to you.]

We would like to provide you with information about Hello Student’s products and services, and other information from Hello Student’s group which we think you may find interesting. We may send you such information by post, email and/or telephone unless you have asked us not to do so.

If you are a customer of ours or you have previously asked us for information on our products and services, we may send you information by email. However, in every marketing email message we send you we will give you the opportunity to unsubscribe from our mailings altogether.

We do not provide your personal information to external organisations (i.e. outside of Hello Student) for their own marketing purposes without your explicit consent.

If at any time you do not want your information used for direct marketing purposes please contact us at questions@hellostudent.co.uk and if you decide that you no longer wish to receive marketing emails from us, please either follow the unsubscribe link in one of our marketing email messages or contact us at questions@hellostudent.co.uk

We may share your personal information with organisations acting on our behalf who will only use the information to provide that service. UKGuarantor who will be a data processor if you have selected this service and CRM Students Limited will be a data processor providing financial administration such as rental payment processing, notices for rental payments and rental collections.  However, we will retain control of your data and any third party service provider that we use must act in accordance with our instructions.

We may also share your personal information with a purchaser or potential purchaser of our business.

In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.

You may request details of the personal information that we hold about you under the Data Protection Act 1998. If you would like a copy of the information held about you please contact us at questions@hellostudent.co.uk

If you think any information we have about you is incorrect or incomplete, please email us as soon as possible. We will correct or update any information as soon as we can.

If you would like us to stop contacting you with direct marketing, please email us as soon as possible.

In some circumstances, you may like to prevent your personal data from being processed or want to object the processing of your data on the grounds of legitimate interests, if this is the case please email us as soon as possible.

In some circumstances, if not a legitimate business interest, and you would like your personal data to be erased please email us as soon as possible.

If you have a complaint about any of the above you may contact the regulator.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures where relevant to safeguard and secure the information we collect, including locked cabinets and electronic password protection.

If at any point you suspect or become aware of a security incident (e.g. your password for accessing your registered account on this website is stolen or you receive suspicious communication from someone holding themselves out to be a Hello Student employee or from a dupe website claiming to be affiliated with Hello Student), please forward the communication to us or report the incident by email to questions@hellostudent.co.uk as soon as possible.

Our website or marketing email messages sometimes include links to other third party websites which are not within our control. Once you have left our website/marketing email message, we cannot be held responsible for the content of these third party websites or the protection and privacy of any information which you provide to those websites. You should exercise caution and look at the privacy policy applicable to the website in question.

The Health Assured support line is a separate service offered to students of the Accommodation Provider – Hello Student. Health Assured provides a confidential service and the information you discuss with their helpline support workers is confidential unless your health, wellbeing or welfare is judged to be at imminent risk. In these circumstances and where Health Assured considers you need additional support, they will seek your consent to share your name and information about their concerns with Hello Students Counselling and Mental Health service so that they can provide you with further help. In some circumstances where you are not able to provide consent or where you refuse consent, Health Assured may still decide to share relevant information with Hello Students where it is necessary to protect your or another person’s vital interests. Where there is immediate risk to yourself or others, Health Assured may contact emergency services to the protect your vital interests and shall inform the accommodation grounds if required to facilitate access to the emergency services. This approach is consistent with Hello Student Emergency Contact Statement which you agreed to at registration.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.