Everything you need to know about Hello Student as a
parent or guardian
Sending your child off to university is a big step, for them and for you. We know that peace of mind matters just as much as a great room, so we’ve put everything you need in one place: how we keep students safe, what’s included, and how to support them from move-in day onwards.
What Hello Student offers
Safety and security
Living in safe student accommodation is non-negotiable. We treat health and safety with the highest importance and have measures in place to make sure our residents feel safe in our student homes.
What being a guarantor actually means
If your student wants to pay rent in instalments, they’ll need a guarantor. It’s a big commitment, so here’s exactly what it involves.
As a guarantor, you’re agreeing to help your student meet their tenancy obligations, paying rent on time and following our behaviour policy. You take on joint financial responsibility, meaning you’d cover the rent if they couldn’t.
In short, we’re asking you to provide the support they need while they learn to live independently, which is exactly what we’re aiming for too.
No guarantor available? You can still pay in instalments using a guarantor service like Housing Hand, who act as your guarantor for a small fee.
Making move-in day easy
We’ll give your student a time slot to help avoid traffic and keep check-in smooth. A few tips to make the day even easier:
Support that’s there, whenever it’s needed
University life is exciting, but it has its ups and downs too. That’s why every Hello Student resident gets free, 24-hour access to professional counselling and support, delivered by our partners at Health Assured, through the Spectrum app.
It’s confidential, available 365 days a year, and just a few taps away, whenever and wherever your student needs it.
If your student is already living with us, they can access Health Assured through the Spectrum app using their Health Assured username and password.
Visiting your student
Friends and family are more than welcome to visit. However, while they’re here, you’ll be responsible for them. Please note, any damage to the property or disruptions to other residents caused by your guests will be your responsibility.
Extended stays (longer than a week) are not permitted – we apologise for any inconvenience.
All-inclusive, no surprises
Rent covers wifi, water, gas, electricity, and contents insurance, so there’s nothing extra to chase. Regular cleaning of communal areas, a full events calendar, and shared spaces like gyms and cinema rooms are all included too.
Payment options:
What our students say about us
Follow us on social
Join the Hello Student community and follow us on social media.
This is a place where we keep things candid and students who live with us can connect.
Ready to kickstart your student journey with Hello Student?
Access & CCTV
Our on-site teams and night caretakers provide a friendly face and support whenever you need it. Our buildings are fitted with key-fob access to ensure only staff and student residents can enter and CCTV cameras are installed both outside and in certain reception areas to act as an extra security measure.
Fire safety
We take fire safety extremely seriously and hold regular practice fire evacuation drills to ensure our residents understand the actions they need to take in the event of a real fire. We also partner with local fire services to raise awareness and provide fire safety information for all of our residents during Fire Safety Week.
Guarantor
If you’ve agreed to be your student’s guarantor, your role is to help them fulfil their tenancy agreement obligations. This includes ensuring they pay their rent on time and follow our behaviour policy. As a guarantor, you take joint financial responsibility for the tenancy, meaning you agree to pay the rent if they cannot.
In essence, we ask you to provide the space and support they need to live independently at university, which aligns with our own efforts.
What to do if you are using a Third Party Guarantor Service.
If you don’t have a guarantor available, you can still pay in instalments by using a guarantor service such as Housing Hand, who can act as your guarantor for a small fee. We’ll verify the service before confirming your booking.
If you’re using a guarantor service, please enter the following details only:
First Name = Guarantor
Last Name = Service
Email Address = guarantor.service@hellostudent.co.uk
Arriving on move-in day
We’ll provide each student with a time slot to help you avoid traffic and ensure a smooth check-in experience.
Driving
We recommend familiarising yourself with the area beforehand and identifying parking options.
Arriving by train or plane
Book a taxi in advance if possible, or ask your accommodation manager to arrange one for you.
Moving in belongings
Our team will be here to assist you with moving in, giving you your keys, showing you around, and taking you to your room.
What is included in your student’s rent?
At Hello Student, we like to make things easy, that’s why our tenancies are all-inclusive. This means that bills such as wifi, water, gas, electric and contents insurance is covered in the student’s rent.
As well as this, our accommodations are cleaned regularly, a calendar of events are hosted throughout the year and communal facilities such as shared gyms, cinema rooms etc are also included in the price of the students’ tenancy.
Can the rent be paid in instalments?
If you do have a guarantor, you can pay your rent in four instalments.
To arrange that just contact us.
Can a tenancy be paid in full?
Students can also pay their accommodation fees in full if they would prefer or if they don’t have a UK based guarantor.