How do I pay my rent?

We know that taking care of the practical stuff, like paying rent, can be nerve-wracking. Don’t worry, we have made the process as smooth and hassle-free as possible. 

You can pay your whole year’s rent in full, at the start of the year – without needing a guarantor. Or you can pay in instalments – with a guarantor. 

You can make your payments via debit card, direct debit, or bank transfer – cash or cheque payments are not available. Your payment can be made in one place directly through our online student portal. 

To secure your room you’ll need to pay the £250 advanced payment fee, payable by card via the online booking journey. This payment will secure your room whilst you complete your final booking steps. After you have made this payment, you will have 7 days to sign your agreement, or your booking will be automatically cancelled. The advance rent payment will be deducted from your first rent instalment, which is due before you move in. The advance rent payment is refundable if a) you do not sign the agreement within 7 days and the booking is automatically cancelled, b) you cancel your booking before you check in and do not accrue any arrears. The refund will be issued back to the same card you used to pay.

Once your booking is confirmed and you are ready to make your rent payment, you can log into your Hello Student portal and head to the ‘pay my rent’ tab. You will be able to make your payments online quickly and easily. You will also be able to manage your account for all future payments with just a few clicks, all from the comfort of your new home away from home. 

You’ll need to make your first payment on the 1st August. We’ll be sure to send you reminders of when your payments are due nearer the time.  

If you’d like to change a payment method you’ve already set up or find yourself in a bit of a pickle, please email our customer engagement team at book@hellostudent.co.uk or call 0141 488 0926. Our phoneline is open Monday to Friday 8am – 6pm. We will happily help you with any other questions that you may have about paying your rent.